Getting a list of unresolved incidents in the last 7 days

#1

Hi,

I am trying to calculate downtime in the last x days.

For this I am trying to use the PD incidents API to get a list of incidents that are either:

  1. currently unresolved.
    or
  2. were resolved in the last 7 days.

I tried using the since param in the incidents api. But it seems the purpose of since is based on created date.
In other words, if I had 10 incidents, and all of them were opened 1 year ago but are currently open or only resolved in last 7 days. Those incidents will not show up if the since is set to 7 days ago. There is no way to query those incidents.
I guess what I need is a an equivalent of an api param called unresolvedSince which would include all those incidents that were in an unresolveed state even for 1 or 2 hours after unresolvedSince timestamp.

Right now the only way is that I query API with since set to something ridiculously large and then filter the results later based on resolved date. I am sure there has to be a better way to do this.

Please help with how can I query for the information that I need.

regards,
Shobhit

#2

You should be able to use the triggered and acknowledged statuses to achieve this. Could you please send us the call you’re making so we can look further into this?

#3

API: https://api.pagerduty.com/incidents?since=2019-04-11T22:22:35.039Z&service_ids[]=P9FD11K&time_zone=UTC

Inspect the response:

> response.incidents.map(i => {return {created_at: i.created_at, status: i.status, last_status_change_at: i.last_status_change_at}})

[
  {
    "title": "testing incident [all_verticals]",
    "created_at": "2019-04-11T22:22:36Z",
    "status": "resolved",
    "last_status_change_at": "2019-04-11T22:28:30Z"
  },
  {
    "title": "[all_verticals] shobhit-testing",
    "created_at": "2019-04-11T22:30:17Z",
    "status": "acknowledged",
    "last_status_change_at": "2019-04-11T22:30:23Z"
  }
]

Lets focus on testing incident [all_verticals] incicent.

Currently the since in query is 2019-04-11T22:22:35.039Z. If I increase this to be slightly more than the created_at of testing incident [all_verticals], then I can’t query it.

API: https://api.pagerduty.com/incidents?since=2019-04-11T22:22:37.039Z&service_ids[]=P9FD11K&time_zone=UTC

Inspect the response:

> response.incidents.map(i => {return {created_at: i.created_at, status: i.status, last_status_change_at: i.last_status_change_at}})

[
  {
    "title": "[all_verticals] shobhit-testing",
    "created_at": "2019-04-11T22:30:17Z",
    "status": "acknowledged",
    "last_status_change_at": "2019-04-11T22:30:23Z"
  }
]

I would like to be able to query all the issues that:

  1. were open before since timestamp but were not marked resolved at the timestamp of since (current status doesn’t matter).
    +
  2. were opened after since timestamp.

I am missing the first point.

Thanks,
Shobhit

#4

You could use an Incident Report to determine this data since it does report on both the number of incidents and the data field Duration.

I have provided a link to this analytic tool’s landing page in your account here. You can navigate to this page yourself by going to Analytics -> Incident Volume.

Please refer to the below Knowledge Base article on this particular tool here as a useful resource:

Incidents Report

Unfortunately, outside of this and some manual work on your part, we can’t facilitate for this at this time. I’d be happy to submit a feature request on your behalf to our Product team though!